Write to us about an order or anything else.
One person reads every message and answers within 24 hours. If it is about an order, the order ID is the only thing we need to find it.
What to include for an order
The order ID, the link you gave us, and what you see now against what you expected. That is usually enough to answer in one reply instead of three.
What we cannot do by mail
We cannot look up an order without its ID, and we cannot change the target of a delivery that has already run. Both are worth checking before you write.
What happens after you send it
The message reaches one inbox, a person reads it and answers within 24 hours. There is no ticket queue and no first-line script, so the reply comes from somebody who can look the order up.
If the count fell back
Say so with the order ID and the date. Where the service carries a refill, anything that slipped within 30 days goes back on at no charge, and nothing else is needed from you.
Email support
support@mrfollows.comTypical reply window
Within 24 hours
Rather use your own mail client? Write to the address below and put the order ID in the subject line.